Política de envío

Shipping Policy

Processing time

Jewelry that is already made and in stock is prepared and handed to the shipping carrier within 2–5 business days after we receive your order. Saturdays and Sundays do not count as business days.

Processing time is separate from shipping transit time. The 2–5 business-day timeframe refers to when we ship your order, not when it arrives at your address.

Made-to-order pieces

Pieces that require production may need additional preparation time. If materials are unavailable, preparation may take 2–3 weeks before shipment.

If this affects your order, we will contact you to explain the delay and discuss available options before proceeding with any substitution. This extended preparation time does not apply to jewelry that is already made and in stock.

Shipping destinations and rates

We currently offer free Economy shipping to Puerto Rico and the United States.

For delivery to Puerto Rico, select United States under Country/Region and Puerto Rico under State at checkout.

International shipping is not currently available.

Delivery times and tracking

Delivery times depend on the destination and shipping carrier. Any delivery estimate is separate from our processing time and is not a guaranteed arrival date.

Once your order ships, we will send you a shipping confirmation with tracking information. Tracking updates may take some time to appear after the carrier receives your package.

Shipping address

Please check that your shipping address is complete and correct before placing your order, including any apartment or unit number.

If you notice an error, contact us as soon as possible at info@seligandco.com. Address changes may not be possible once your package has shipped.

Delayed, missing or damaged packages

We carefully pack every order to help protect your jewelry during transit.

If your package is delayed, appears to be missing, or arrives damaged, contact us at info@seligandco.com with your order number and a description of the issue. For damaged items, please include photos of the item and packaging and keep the packaging while we review the situation.

We will review the issue and help you determine the appropriate next steps. Returns and refunds are handled according to our Refund Policy.

Contact

For questions about your order or shipping, email info@seligandco.com.